Terms and conditions

FRENN COMPANY Oy – Online shop

Only online shopping is possible. We won’t accept orders by phone or e-mail. You will receive order confirmation via email after you have placed your order. You will receive shipping confirmation via email as soon as the order has been accepted and sent by us.

Delivery and shipping

Free shipping on all orders over 300 €. All orders are sent via Finnish Post Office. Shipping costs vary on shipping country and product type. Estimated delivery times are between 1 to 14 days depending on destination country. If you are ordering outside EU, please note that there may be possible custom duties or duties, depending on destination country.

Shipping costs:
Finland: 8€
EU: 12 €
Rest of the world: 20€

Prices & Payments

All prices on the website are shown including Finnish VAT (24%). If you are ordering outside EU, please note that there may be possible custom duties or duties, depending on destination country. All transactions made at FRENN COMPANY online shop are processed using MyCashFlow.fi. We accept following payment methods:
Visa, Visa Electron, MasterCard with Checkout and PayPal. Customers with Finnish bank account can make payments using online bank services (Checkout).

Returns & Exchanges

If you are not satisfied with the item you have purchased, we are happy to help you exchange or return it. The items can be exchanged or returned within 14 days from the date that you receive them. Make sure all products are exactly as you received them, with tag and seal still attached. Item should be unworn, unwashed and undamaged. After we have received and accepted the returned items, we will issue a refund following your method of payment. We will refund delivery costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.

Return address:
FRENN COMPANY OY / RETURNS
Nilsiänkatu 11-13 F 123,
00510 Helsinki, Finland

Privacy Policy

All personal information is handled according to Finnish law (Henkilötietolaki 22.4.1999/523). The information will only be used to enable us to fulfill our commitment towards you as a member, notify you of special offers within your personal area of interest, and for other marketing purposes. We will not let any third party use your personal information for marketing purposes. You have the right to know what personal information we have registered in your name. If the information is incorrect, incomplete, or irrelevant you have the right to insist the information to be corrected or erased. You can terminate your membership at any time.

Contact

Please do not hesitate to contact us if you need help finding the right size or have any other questions.

FRENN COMPANY OY
Nilsiänkatu 11-13 F 123,
00510 Helsinki, Finland
+358 50 3412 887
info@frenncompany.com

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